Employee Spotlight: Robert Topacio

Posted in: Ambassadors
Tags: employee spotlight, the woodlands resort, employee of the year, robert topacio, director of housekeeping

A lost valuable can put a damper on any vacation. Luckily for one woman who lost a diamond ring while visiting The Woodlands Resort, it didn’t have to. When Director of Housekeeping Robert Topacio heard about the guest’s missing ring, he immediately joined the search in hopes of helping recover the lost item. After searching high-and-low, Robert discovered the ring had been lodged in the washer drum and promptly returned it to the guest. Needless to say, the woman was beyond grateful and able to enjoy the remainder of her vacation.

It’s Robert’s commitment and dedication to each and every guest that earned him 2010 Employee of the Year. Though Robert’s number one priority is taking care of the guests needs, what has kept him working at The Resort the past 22 years are the friends he has found in his co-workers and the team-like atmosphere.

During his 22 years at The Resort, Robert has served as Director of Housekeeping and has maintained a hard work ethic that has not wavered. Each day Robert inspects the property—from public spaces and guest rooms to The Spa and restaurants—to ensure all areas exceed visitor’s expectations.

In his free time Robert serves as President of the Houston Northwest Filipino-American Community Organization, a group that offers assistance to those in need through a variety of programs including senior services, toy drives and food donations. Robert also enjoys collecting antique cars and playing a round (or two!) of golf with his friends.